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Is your resident WhatsApp group a liability?

Eight quick questions on how your scheme's WhatsApp group is set up and used. See your results instantly — no email required.

Resident WhatsApp groups are useful — and a quiet source of POPIA, notice-validity and governance risk. Answer honestly and you'll see where the exposure is, and what to check.

1.Is the group run by a trustee or the managing agent as part of running the scheme (rather than a private residents' chat)?

2.When a new member is added, can every other member see their phone number?

3.Does the group have a written purpose and basic ground rules (what it's for, and what isn't allowed)?

4.Are official notices or decisions ever sent only via WhatsApp, without also using your formal notice method?

5.Can a member choose not to join the group, or leave it, without losing access to official scheme communication?

6.Have members been told, in writing, how their personal information in the group is used and who can see it?

7.Is someone responsible for moderating defamatory, harassing or discriminatory messages?

8.Are decisions taken in the chat ever treated as binding scheme decisions?